Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without specifying a reason.

The cancellation deadline is 14 days from the date on which you or a third party appointed by you, other than the consignor, received the last goods.

To exercise your right of cancellation, you must notify us (Fissler GmbH, Customer Service, Harald-Fissler-Str. 10, D-55768 Hoppstädten-Weiersbach, Fax: + 49 6781-403-522, Tel: +49 6781 403 100, e-mail: service(at) of your decision to cancel the contract through a clear declaration (for example, with a letter sent by post, a fax or an e-mail). You may use the sample cancellation we provide, but are not required to do so.

To meet the cancellation deadline, it is sufficient for you to send us the notification that you are exercising your right of cancellation before the cancellation deadline expires.


Consequences of cancellation

Should you cancel this contract, we are required to refund all payments we have received from you, including delivery costs (with the exception of any additional costs incurred if you chose a different delivery method than the most inexpensive standard delivery method we offer) immediately, at the latest 14 days from the day we receive notification of your contract cancellation. To execute this refund, we will use the same means of payment you used for the original transaction, unless we have agreed on something different; in no case will we charge any fees for the refund. We may refuse to issue the refund until we have received the return shipment of the goods or until you provide proof that you have sent them back to us, depending on which takes place earlier.

You are required to return the goods immediately, by the latest within 14 days of the date you notified us of your contract cancellation. This deadline shall be considered met if you dispatch the goods within the 14-day deadline. You must assume the direct costs of returning the goods.

We will only require compensation for any diminished value of the goods if said diminished value is due to any use of the goods which is not required to verify their quality, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, please complete this form and return it to us.)

To: Fissler GmbH Customer Service Harald-Fissler-Str. 10 D-55768 Hoppstädten-Weiersbach Fax: +49 6781-403-522 service(at)

I/we (*) hereby revoke the contract that I/we (*) concluded for the purchase of the following goods (*)/ delivery of the following service (*), ordered on(*)/received on (*)

Name of customer

Address of customer

Signature of customer (only for printed forms)


(*) Delete as applicable