Online Shop FAQ

Do you need assistance with your order or have questions about payment methods?
You'll find the answers to your questions below.

Available articles are normally shipped within 3-5 working days.

We only ship to delivery addresses in the United Kingdom.
Go to the online shop

Minimum order value< 60 £> 60 £> 100 £< 60 £> 60 £> 100 £< 60 £> 60 £> 100 £
Shipping costs6,95 £3,95 £3,95 £6,95 £6,95 £6,95 £16,95 £12,95 £9,95 £


Delivery to a DHL Packstation is not possible.

  • Advance payment
  • PayPal
  • Credit card

If you are not satisfied with your order or if the delivered merchandise is damaged, you can exercise your right to cancellation and return it.

Request return slip

Service times: Mo - Fr from 8am to 1pm (CET).

In our online shop, click"My Account"and then click "Forgot password?". Then enter the e-mail address you used to register with us and we'll send you a link that you can use to reset your password.

Fissler GmbH bank details

Commerzbank AG, Frankfurt
IBAN: DE55 5624 0050 0142 6006 03

Questions about your order and products
Phone: +49 6781 403 100 *Connection costs borne by the caller (please use alternatively our e-mail contact)
e-mail: service(at)

Service times: Mo - Fr from 8am to 1pm (all times CET).