Whether you contact us by email or text message - we are always there for you!
We are available by phone Monday-Friday 8.00 am-5.00 pm (EST).
Phone customer service for US / Canadian consumers only (no sales calls) is available Monday-Friday, 8.00 am - 5.00 pm EST under (704) 842-9608 on normal business days. You can send 24/7 text messages to that number as well.
Please note, this customer service phone number and email address can only serve customers in the US and Canada. Please contact kundendienst(at)fissler.de if you live somewhere else and need a customer service representative.
It is recommended to text instead of leaving a voicemail.
If you experience a problem with your pressure cooker, please perform a water test exactly as outlined in the attachment below. Pictures or video clips to illustrate the issue are always useful. Please send always a picture of the underside of the lid. If you have an older model, use the instructions for the vitaquick® and adjust them accordingly to your model.