Warranty

Every Fissler product is made of high-quality materials. During production, we check the quality of our products multiple times before they must pass a strict final inspection. Therefore, we provide a warranty, valid from the date of purchase, for numerous Fissler products in accordance with the following warranty conditions, regardless of the country in which you purchased the Fissler product. Therefore, we guarantee that these Fissler products are free from material and/or processing defects. In addition to this warranty, you are entitled to legal warranty rights which are not restricted by this warranty.

In the event of complaints within the current statutory warranty period (unless otherwise indicated), please return the cookware along with the sales receipt to your retailer or contact our Customer Service team by email for warranty evaluation and return authorization.

Normal signs of wear on the non-stick coating as well as damage due to improper use (e.g., overheating, discoloration, scratches, falls, or improper cleaning) are excluded from warranty. Signs of wear and visual changes, because of dishwasher use, are also excluded.

We explicitly point out that there is no liability for damages based on:

• Improper use,
• Improper handling,
• Failure to follow these instructions for use and care, or
• Improperly carried out repairs, or the use of third-party spare parts. The same applies to spare parts and accessories.

We provide a manufacturer’s warranty for numerous Fissler products in accordance with the following warranty conditions from the date of purchase, regardless of the country in which you purchased the Fissler product. Therefore, we guarantee that these are free from material or processing defects.

In the case of a manufacturer’s warranty claim, Fissler will, at their sole discretion and at their own expense, either repair the product or supply a suitable replacement.

Claims resulting from this manufacturer’s warranty only exist if and to the extent to which:

• The product does not have any damage or signs of wear which were caused by use deviating from normal purposes and/or specifications according to the instructions for use,
• The product shows signs which can be attributed to improper repairs or improper chemical or physical influences on the product surface,
• Unauthorized accessories or only accessories authorized by the manufacturer were installed in the product.

In addition to this manufacturer’s warranty, you are entitled to legal warranty rights, which are not restricted by this manufacturer’s warranty.

Fissler will pay for any authorized standard return shipping within the continental US.  Any other additional charges related to expedited shipping will not be refunded. Fissler provides a pre-paid printable label. For returns outside of the continental US a return fee will apply, please contact customerservice@fissler.com for further information.

 All spare parts are available on Fissler.com where you can also find our extensive range of accessories. You can also contact our Customer Service team customerservice@fissler.com for further information.